Working With Manna
We realize that having a reliable web partner can be an enormous asset. Because of this, Manna has developed a comprehensive, support system called Total Client Care™ to ensure our clients will have whatever support they need, when they need it. Some of the features of this system include:
Dedicated Support Ticket System
This system utilizes ZenDesk, a leading online support system, to organize, track and manage support requests. This web-based system is particularly effective for managing website updates, support and web maintenance. If you need assistance with Website Changes, Email Issues, Passwords, Use of Our Software, etc., email [email protected] and those requests will be automatically logged into the system and a ticket created. After a set period of time, if the ticket has not been addressed by a team member, our management team is alerted. You also have the ability of logging in to manage all of your support requests.
24/7 Emergency Phone Support
As a client of Manna Design Works, you will be given the private cell phone number of the company’s owner. This allows for 24/7 emergency contact.
Same Day Service Guarantee
When you need support fast; Manna is the only agency in the Delaware Valley to offer Guaranteed Same Day Service. Our normal turn-around is 2 business days, however if you need it faster, we can do that! If the work is not completed the same day it is requested, there will be no charge for the work. In 6 years, Manna has only given away 1½ hour of time.
Cutting Edge Technology
Being a virtual organization, clear, efficient communication between team members has become critical element in our continued success. Those communication skills translate directly into a client benefit. To achieve this, Manna uses a mix of old-fashioned in-person meetings and the latest remote meeting technology.
Online Proofing Software: Design Review & Approval. (See below) for more detail.
Project Management Software: Our highly customized project management software is the culmination of years of project experience and dedicated professional project management training. Our system allows us to complete projects on time with clear, logical planning and scheduling. (see below)
GoToMeeting: Spur of the moment, visual sharing of screens for more effective phone conversations. Up to 25 people can join these meetings from a PC, Mac, iPhone, iPad or Android device.
Manna’s Project Hub: The Project Hub is a custom developed, interactive communication center for sharing ideas, directions and updates about web, print and marketing projects.
Projects On-Time and On-Budget!
Online Proofing Software
We use a state of the art, online proofing software to improve client communications on all design projects, including WordPress Websites, Logo Design, Graphic Design, Mobile-Friendly Web Design and all other print design projects.